This policy is a preparation framework. Product formats, prices, fulfilment locations and booking terms must be confirmed before payment activation.
Physical books
Final terms will cover damaged, defective or incorrectly supplied items, the period for reporting an issue, return conditions and delivery charges.
Digital resources
Because access may be immediate, eligibility for cancellation or refund may be limited after a download begins, subject to applicable consumer law. The exact condition will be shown before checkout.
Consultations and training
Booking terms will state the notice required to cancel or reschedule, any non refundable preparation costs and what happens if Thelma must rearrange a session.
How refunds will be handled
Approved refunds will normally be returned through the original payment method. The final contact address and expected processing period will be added before launch.