This is a launch framework for professional review. It does not replace advice from a qualified privacy professional.
Information we may collect
When you make an enquiry, request a booking or join a publication list, we may collect your name, contact details, organisation, enquiry category and the information you choose to provide. Please do not submit detailed clinical records or sensitive information about a child through a general website form.
How information is used
Information may be used to respond to enquiries, assess whether a service is appropriate, administer bookings, provide purchased products, meet legal obligations and improve the website. It will not be sold.
Children and sensitive information
This website is intended for adults seeking information or support. A parent, guardian or authorised professional should make enquiries concerning a child. Consent and safeguarding procedures will apply before any professional service begins.
WhatsApp and external communication
Visitors may choose to continue an enquiry through WhatsApp. WhatsApp is an external service with its own privacy practices. Do not send medical records, confidential documents or identifying information about a child through WhatsApp. Use the formal enquiry form when a structured first contact is more appropriate.
Service providers and payments
Approved providers may process website hosting, email, communication, scheduling and payments. Payment card details will be handled by the selected payment provider and will not be stored on this website.
Retention, security and your rights
Information will be kept only for as long as it is reasonably needed, then securely deleted or anonymised. Appropriate technical and organisational safeguards will be used. You may request access, correction or deletion where applicable by using the contact page.